ProductDyno Hints and Tips - Q&A

In this article:


Q: I want to be able to give access to a free product within my Collection but I don't want it to display unless someone has specifically registered for it. I may run a different funnel every few months to drive people to the Collection and so I don't want to use the Bonus feature as all free products from any funnel would appear. 

What's the best way to grant access to a product in a Collection without either buying it or simply registering for the collection and seeing a bonus product?

A: The best way to do is to use a third party payment gateway (e.g; Paddle, Paykickstart, Thrivecart etc) and offer the 100% discount or free option.

This way when someone buys that product, he will be to see the product inside the collection. In your Collection > Products, you can use the option of “Hide from non-buyer” to hide the product from customers who have not bought it.

Q: I have several products in one collection. The front end is free and there is an upsell and downsell. How do I let customers access the free front end?

A: In a collection, you will need to choose the "free" product as “Bonus”  to give it away as free. Having free ‘Product’ will not work in the collection.

Q: I currently only have one collection. The members are in a PAID ADVANCED course that comes through a payment gateway. 

I want to funnel people to that collection using a series of introductory courses. I want to make sure my ADVANCED people do NOT see the Free and Intro content so that when they log in they are not confused. I DO want my Advanced people to SEE SOME of the ADVANCED content that I will post for sale, since I sell other things that I want them to see when they log in. 

A: The best way to do is to sell the Introductory courses through your payment gateway - for the free ones, offer the 100% discount or free option.

In your Collection > Products….for the Introductory/Free courses use the option of “Hide from non-buyer” to hide the product from customers who have not bought it. Thus your Advanced members will not see the Introductory courses.  For the products you want all the members to see, you leave the "Hide from non-buyer" option unchecked.

To restrict which products your advanced members see depending on their course, you can add a new "CONTENT SECTION" to your advanced products  (name it something like "Next Steps", or whatever) In that section add the other things you want to sell to these members with a link to the sales/promo page

Q: When products are in a collection, are customers for each individual product added to a list if the autoresponder integration is at "product level"?

A: If you add an autoresponder to the product, the customer is added to that autoresponder. If you include the product (with integrated autoresponder) to a collection that has an integrated autoresponder - then the customer is added to both.

Q: Is there a way to set a time limit access for a free product?

A: This would be done via the payment processor in the form of a free trial for the product, automatically leading into the payment for it or a subscription.  If the customer cancels the payment before the free trial period ends, access would be terminated.

Q: I want to direct both and to ProductDyno.  How do I do this?

A: Unfortunately, ProductDyno supports only one domain at a time. Usually, the root domain is used for the front website and a sub-domain is

Content/Styling Questions

Q: When using the Content Builder some fields/boxes aren't behaving as expected

A: ProductDyno promarily supports the Chrome browser, especially for theContent Builder.  If you are using a different browser and get unexplained issues, please retry using Chrome

Q: I am getting errors uploading a file. All my FTP/Amazon integration settings are correct. What is the problem?

A: When Uploading files, be sure the file name doesn't include any special characters, spaces, etc.  If they do, the file won't upload

Q: How come my videos aren't showing in the Content Editor?

A: This may be just an issue for you in the Content Editor.  To see what your customer will see, please log in as a customer in a separate window and check the videos from there

Q:  I have a digital program that contains an ebook as a PDF and a series of mp3 recordings.  I want my customers to be able to access these items on the website but NOT be able to download them. Can I do this with ProductDyno?

A: YES!   For PDFs, you can use the Dropbox or Google Drive embed option to show/embed the PDF file in ProductDyno. To ensure the display is mobile responsive be sure to set the "width" parameter to "100%" not a number of pixels.
For MP3s, add your MP3 files as content and  ProductDyno's system will render the MP3 player . Alternatively you can embed the mp3 player from any third-party service if they are offering embed code by using the ‘ Code’ element block.

Q: My logo not showing up on my registration or login pages.

A: Are you using the External Content option for your Product? If so, you cannot use the ProductDyno Content Designer even to upload the logo.  The workaround is to disable the External Content option, upload the logo using the Content Designer and then re-enable the External Content option.

Q: There seems to be some styling error in my theme. EG: The text is all squished up to the left and not taking up the full width of the window

A: When you copy text from elsewhere, be sure to paste it "without styling".  Copying and pasting existing styling will cause unexpected results.  
For Windows OS:  ctrl + shift + v
For Mac OS:  command + shift + v
This way editor will not pick the inline style of the text and the text will show properly.

Also,  ‘ Typography’ section is available inside the editor, where you can manage the font sizes, colors, etc.

Q: When I access my  SUPPORTING files, they are downloaded as "admin.html" files and open in my browser.  How can I see the actual content?

A:  To view Supporting files as your member would, you must login as a member either from your login page or via your member dashboard.  Then view the Supporting Files

Q: How can I add Adilo video? (Or any other non-integrated video player)

A: You can use the "add code" and copy the embed code from Adilo.  Check out Adding Codes to your Product Content

Q: How do I upload dmg and .exe files using FTP connection?

A: Usually, hosting providers block such files. You need to use .zip files to upload it.

Payment Processor Questions

Q: One Paypal account can just have one IPN for a product? If I have several products at Product Dyno, how can all of them use Paypal IPN?

A: ProductDyno automatically adds an IPN. Even if you don't define an IPN inside PayPal, all will work without any issue. First, integrate PayPal at Global Integration. Get the webhook URL from ProductDyno and enter it in PayPal. Make sure IPN is enabled.

Licensing Questions

Q: I am able to use the get and post methods to activate and check license. but I am unclear on several issues. Should I run activation each time ? How do I prevent people from using the same key on multiple computers? I need some help to clear up how and when to use the activation.

A:  Check out this example: ProductDyno License API Example.  You don' t need to run activation every time but check periodically (e.g; CRON Job) if the license is valid.  When activating a license, the vendor needs to send a unique "GUID" with the license...this differentiates one computer from another. Later when user tries to use an already activated key to a different computer, ProductDyno will automatically return the error that this key is already attached to a GUID.

Integration Questions

Q: How do I integrate with my cPanel?

A: The cPanel integration in our system means you can integrate with FTP for videos/file hosting and the custom SMTP settings for sending emails with your SMTP settings. It does not mean that you can connect hosting service details (cpanel username and password) in Product Dyno.

Q:  I have used Amazon Simple Storage Service (S3) and/or Amazon CloudFront which will begin migration in March 2021.  Will this affect my ProductDyno account?

A: This upcoming migration from Amazon will not affect  ProductDyno's workflow and communication with Amazon S3 buckets. The content from S3 will be served normally via ProductDyno without any issue.


Q: My customers are getting EXPIRED/419 Error page

A: 419 error shows when the token is expired or browser page (tab) is open for a certain time without any activity for example 1 hour. Members can simply refresh the page and login again

Q: I am trying to have direct messaging available on one product in a collection. I have enabled it in the product but I can't see any help button when accessing it from the collection. 

A: Messaging needs to be enabled at  the Collection level in this case. Then messaging will be available for all products in this Collection. The product settings for messaging will be applied when product access is given as a solo product not when inside a Collection.

Q: Can I host adult contents using ProductDyno?

A: No, you can't. Our servers are with Amazon USA region and they do not allow offensive content. You can host your own content with WordPress and use the ProductDyno WordPress Plugin to protect it.  

Q: Why is my email services shown as deprecated for Email Marketing Action?

A: We pushed a new version of Aweber. The old connected Aweber account is still wo

Q: Where are the ProductDyno Servers based?

A: We use Amazon Web servers and storage.  The servers are located in USA. We comply with the European GDPR.  Details can be found in the related article

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