Troubleshooting PerkZilla

I tried signing up repeatedly but nothing shows up

Have you got fraud prevent on?  If so it's blocking you out from testing. You can turn it off and delete your signups to try again...


When I click on the menu for a campaign on my dashboard, Live Editor and Action Builder aren't showing

This is because for this campaign you have chosen to deploy it as a form.  LE and AB are only relevant to widgets


The referral URL being sent out and displayed is all wrong

It is possible that there was a typo when you were going through the wizard.  Just go to EDIT -> FORM and enter the correct URL in the Landing Page Field.  This will over-ride any mistakes made to this field in the wizard 


The widget header graphic is not "sticking"

Your browser caching may stop Perkzilla from showing the uploaded image in the live editor. To resolve the issue, you will need to hard refresh the page. 

In the Live Editor, press CTRL + Shift + R if using Windows; Command + Shift +R on Mac when using Google Chrome browser, Option + Command + E for Safari

CLICK HERE for more options on how to hard refresh the browser. 


I get a response to confirm my email from my autoresponder but the welcome email from PerkZilla is never sent. 

If you are using SMTP, please check the settings are indeed the SMTP settings not the IMAP ones.  You can get the settings from your host, copy them from Outlook, your mail server,  your smartphone, etc...  or searching for "What are the SMTP settings for <your mail server>"


I'm not happy with the way the form is laid out.

The position of the fields depends on the viewer's screen size and the default settings for your site (CSS).  You can edit your form via CSS to be however you like


My opt-ins aren't being added to my autoresponder list

Please delete the autoresponder integration in PerkZilla and add it again.  Sometimes this "triggers" the correct connection.

If this fails to correct the issue, please checkout this article:  http://docs.promotelabs.com/article/795-my-opt-ins-arent-being-added-to-my-autoresponder


The text color I chose in PerkZilla for my on-screen messages isn't showing up when the page is viewed.

This is caused by the styling set by your site's CSS is over-riding the formatting set by PerkZilla.


Setting your timezone in your profile.

Please pick the nearest large city that is in your timezone.  The algorithm we are using in PerkZilla gives these as opposed to the standard "Eastern" / "Pacific" etc


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