Contact Us
Feature Request
If you have a Feature Request, please add it to the relevant dynamic Feature Request Board
- FlipGuardian
- ProductDyno
- EmailDyno- please contact support
- For PostGopher, please let us know on via SUPPORT
Testimonial
If you would like to leave a testimonial about a product or service - we'd really appreciate that! Please do so HERE We may be able to showcase your site on our sales page (more exposure for you!)
Support
If you are experiencing a problem or have a question about any of our Products, Please take the following steps:
- 1
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Look for the answer to your question in our FAQs:
http://docs.promotelabs.com/ or on our blogs
FlipGuardian
ProductDyno
EmailDyno
Post Gopher
- 2
- For ProductDyno - there are a ton of step by step videos for all the integrations at https://videos.productdyno.com. Please be sure you have found and followed the steps given, especially when copying API required information such as secret keys, etc
- 3
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If you don't find what you're looking for, click the
Beacon Button in the bottom right and type the "keyword(s)" of your inquiry (yes, this does search more articles to find you different possible replies)
- 4
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If that still doesn't pull up the answer to your dilemma, click on "send a message" to send a message to our professional, dedicated support team.
- 5
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In order for us to be able to assist you quickly and promptly, please give us as much information as necessary/possible, including:
- The name of the product/campaign concerned
- Your username/password if relevant/known
- The email address registered to the account
- Screenshots (of the whole screen, please, not just a small window), relevant URLs, login credentials to relevant apps or a screenshot of the relevant info inside them.
- A copy of your purchase receipt with your transaction number (if relevant!)
Our official "open" hours are 9am to 6pm EST Monday-Friday and 9am to Noon EST Saturday & Sunday...but as our team is distributed worldwide - you may get a reply outside that time as well!
An alternative to online support is to email us at: help [at] promotelabs.com
In you email please include as many of the items requested in (5) above as possible