Contact Us

If you are experiencing a problem or have a question about any of our Products, Please take the following steps:

  1. Look for the answer to your question in our FAQs: http://docs.promotelabs.com/
  2. If you don't find what you're looking for, click the Orange Button in the bottom right and type the "keyword(s)" of your inquiry (yes, this does search more articles to find you different possible replies)
  3. If that still doesn't pull up the answer to your dilemma, click on "send a message" to send a message to our professional, dedicated support team.  In order for us to be able to assist you quickly and promptly, please give us as much information as necessary/possible, including:
    1. The name of the product concerned
    2. Your username/password if relevant/known
    3. The email address registered to the account
    4. Screenshots, relevant URLs,  etc
    5. A copy of your purchase receipt with your transaction number (if relevant!)

Our official "open" hours are 9am to 6pm EST but as our team is distributed worldwide - you may easily get a fast reply outside that time as well... give it a try!


An alternative to online support is to email us  at: help@promotelabs.com

In your email please include as many of the items requested in (3) above as possible

We look forward to helping you to make your day great!